Support and Escalation
Ticket flow from auto-classify through L1–L3 escalation, with SLA timers and a ticket list.
Search by task, keyword or tag, then filter by category, AI tool or level.
7 prompts found
Ticket flow from auto-classify through L1–L3 escalation, with SLA timers and a ticket list.
A tighter de-escalation script for high-heat messages: calm tone, one remedy, one boundary.
Identify emotion and root cause, then write an empathetic reply with a permitted remedy - or ask clarifying questions when policy details are missing.
Reply to an upset customer with acknowledgement, a fact-based path, and a remedy you are allowed to give.
Polite, empathetic WhatsApp response to customer complaints without admitting unconfirmed fault or promising unbacked refunds.
A full-project Cursor master prompt that audits Laravel and Livewire apps through reconnaissance, attack-path analysis, safe validation, fixes, regression tests, and a documented rescan.
Convert a messy internal process into a clear SOP with roles, steps, checks and failure handling.