Review Response
Public Review Response
Reply to a public review: thank, address the point, take details off-thread, and skip the argument.
The Prompt
public-review-response.md
Write a public review response. Platform: {{platform}} Star rating: {{stars}} Review text: {{review}} What is true internally: {{facts}} What I can offer: {{offer}} Write a public reply (70 - 110 words): - Thank them for the specific point (or acknowledge the miss) - Do not argue in public - Invite them to a private channel with a unique handle / order hint, not a full order id if that is sensitive - If the review is fake or abusive, a short professional line and stop Also write a 1-line internal follow-up task.
Negative prompt
Included when you copy the prompt
Do not argue, contradict the reviewer point-by-point, or call them wrong in public. Do not post full order IDs, emails, phone numbers, or private account details. Do not guilt-trip ("we're a small business"), beg for a star change, or offer incentives for deleting the review. Do not use sarcasm, emojis that undercut the apology, or boilerplate that ignores what they wrote. Do not overshare internal blame ("our warehouse messed up").
Fill in your details below - this prompt updates as you type, then copy it.
Fill in your details
0 of 5 filled. Preview updates as you type - then copy the finished prompt (negative prompt included when present).
public-review-response.md
Prompt preview
Write a public review response. Platform: {{platform}} Star rating: {{stars}} Review text: {{review}} What is true internally: {{facts}} What I can offer: {{offer}} Write a public reply (70 - 110 words): - Thank them for the specific point (or acknowledge the miss) - Do not argue in public - Invite them to a private channel with a unique handle / order hint, not a full order id if that is sensitive - If the review is fake or abusive, a short professional line and stop Also write a 1-line internal follow-up task.
Examples
Example input
Platform: Google Stars: 2 Review: "Waited 40 minutes past my reservation. Food was fine but the host never apologised. Won't be back." Facts: Friday 7:40pm; kitchen ran 25 min behind; party of 4 seated at 8:15; manager on break; no comp was offered that night. Offer: apology + invite to book again with a free appetiser via email to [email protected] with reservation name.
What you should get
Public reply: Thank you for telling us about Friday night, Jordan. A 40-minute wait past your reservation is not the experience we want, and we're sorry the host didn't own that in the moment. Your feedback on the delay is fair. If you're open to it, email [email protected] with the name on the reservation and we'll make a free appetiser right on your next visit - we'd like a chance to host you properly. Internal task: Manager to email Jordan within 24h, confirm reservation name, and log a free-appetiser comp code.
When to use this prompt
Use it when
- You need help with support.
- You need help with local businesses.
- You need help with product teams.
Skip it when
- You only need a one-line ask with no constraints, format, or context.
- You cannot supply the fill-in details the template asks for.
- A different category or tool-specific workflow fits the job better.
How to get a good result
Done when
Public reply: Thank you for telling us about Friday night, Jordan. A 40-minute wait past your reservation is not the experience we want, and we're sorry the host didn't own that in the moment. Your feedback on the delay is fair. If you're open to it, email [email protected] with the name on the reservation and we'll make a free appetiser right on your next visit - we'd like a chance to host you properly. Internal task: Manager to email Jordan within 24h, confirm reservation name, and log a free-appetiser comp code.
Common mistakes
- Leaving platform, stars, review vague - the model then invents placeholders.
- Asking ChatGPT or Claude for a shorter answer after a long structured prompt - that throws away the format rules.
- Stopping when the first draft appears instead of checking it against the success criteria below.
FAQ
- What do I fill in before I copy this prompt?
- Replace these placeholders with your details: platform, stars, review, facts, offer. Required fields are marked on the page. The prompt text updates as you type.
- Which AI tools is this prompt written for?
- It works best with ChatGPT, Claude. Copy the filled prompt and paste it into the tool you already use.
- What should a good result look like?
- Public reply: Thank you for telling us about Friday night, Jordan. A 40-minute wait past your reservation is not the experience we want, and we're sorry the host didn't own that in the moment. Your feedback on the delay is fair. If you're open to it, email [email protected] with the name on the reservation and we'll make a free appetiser right on your next visit - we'd like a chance to host you properly. Internal task: Manager to email Jordan within 24h, confirm reservation name, and log …
- What are common mistakes with this prompt?
- Leaving platform, stars, review vague - the model then invents placeholders. Asking ChatGPT or Claude for a shorter answer after a long structured prompt - that throws away the format rules. Stopping when the first draft appears instead of checking it against the success criteria below.
Best for
- Support
- Local businesses
- Product teams
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