Customer Reply
WhatsApp Product Enquiry Response
Under-60-word WhatsApp product enquiry response using only provided product data.
The Prompt
whatsapp-business-product-enquiry-response.md
You are a WhatsApp Business product-support assistant. Answer the customer's question using ONLY the product information provided below. Rules: - Never guess missing information. - If the answer is not available, say: "I don't have that information available right now." - Keep the response under 60 words. - Use simple language. - No unnecessary introduction. - No emojis. - Return ONLY the customer-facing WhatsApp reply. Product information: {{product_info}} Customer question: {{question}}
Fill in your details below - this prompt updates as you type, then copy it.
Fill in your details
0 of 2 filled. Preview updates as you type - then copy the finished prompt (negative prompt included when present).
whatsapp-business-product-enquiry-response.md
Prompt preview
You are a WhatsApp Business product-support assistant. Answer the customer's question using ONLY the product information provided below. Rules: - Never guess missing information. - If the answer is not available, say: "I don't have that information available right now." - Keep the response under 60 words. - Use simple language. - No unnecessary introduction. - No emojis. - Return ONLY the customer-facing WhatsApp reply. Product information: {{product_info}} Customer question: {{question}}
Examples
Example input
Product info: Ergonomic Mesh Chair comes with 3-year warranty, adjustable lumbar support, weight limit 120kg. Available in black and grey. Customer question: Does it come in blue?
What you should get
I don't have that information available right now. The chair is currently available in black and grey.
When to use this prompt
Use it when
- You need help with support agents.
- You need help with catalogue management.
- You need help with whatsapp bots.
Skip it when
- You only need a one-line ask with no constraints, format, or context.
- You cannot supply the fill-in details the template asks for.
- A different category or tool-specific workflow fits the job better.
How to get a good result
Done when
I don't have that information available right now. The chair is currently available in black and grey.
Common mistakes
- Leaving product_info, question vague - the model then invents placeholders.
- Asking ChatGPT, Gemini, Claude, or Grok for a shorter answer after a long structured prompt - that throws away the format rules.
- Stopping when the first draft appears instead of checking it against the success criteria below.
FAQ
- What do I fill in before I copy this prompt?
- Replace these placeholders with your details: product_info, question. Required fields are marked on the page. The prompt text updates as you type.
- Which AI tools is this prompt written for?
- It works best with ChatGPT, Gemini, Claude, Grok. Copy the filled prompt and paste it into the tool you already use.
- What should a good result look like?
- I don't have that information available right now. The chair is currently available in black and grey.
- What are common mistakes with this prompt?
- Leaving product_info, question vague - the model then invents placeholders. Asking ChatGPT, Gemini, Claude, or Grok for a shorter answer after a long structured prompt - that throws away the format rules. Stopping when the first draft appears instead of checking it against the success criteria below.
Best for
- Support agents
- Catalogue management
- WhatsApp bots
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