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Customer Complaint Reply
Polite, empathetic WhatsApp response to customer complaints without admitting unconfirmed fault or promising unbacked refunds.
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3 prompts found
Polite, empathetic WhatsApp response to customer complaints without admitting unconfirmed fault or promising unbacked refunds.
Identify emotion and root cause, then write an empathetic reply with a permitted remedy - or ask clarifying questions when policy details are missing.
Reply to an upset customer with acknowledgement, a fact-based path, and a remedy you are allowed to give.